We make mistakes because our brains are not suited to the processes of rational decision making.
If errors happen, we need to ensure that they have some positive impact; we need to learn from them.
Although blame is a natural reaction, it benefits the business to create a no-blame culture.
A no-blame culture implies that those who get bad results, but make decisions in the right way, should be rewarded.
The smart organization builds up its collective learning and decision-making ability to ensure a brighter future.
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