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Showing posts with label when things go wrong. Show all posts
Showing posts with label when things go wrong. Show all posts
Wednesday 25 November 2009

When things go wrong: Key Ideas

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We make mistakes because our brains are not suited to the processes of rational decision making. If errors happen, we need to ensure that ...

When things go wrong: Moving forward

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Decision making is focussed on the future.   It is always forward-looking .  All actions in business should be focussed on what is to come: ...

When things go wrong: The smart organisation

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Consultants and researchers David and Jim Matheson identify research and development (R&D) as a key area of decision making for business...

When things go wrong: Collective learning

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Unless you have successfully eliminated a risk, there is always a probability, however, small, that negative outcomes will happen.   The imp...

When things go wrong: Lessons for risk management

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The responses to risk will vary from business to business and from risk to risk, but they tend to fall into one of these categories: elimin...

When things go wrong: Lessons for decision making

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When things go wrong, an important area of learning is the decision-making process itself .   With the benefit of hindsight, you can consid...

When things go wrong: Towards better decision making - measuring success

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What to use to measure success - quality of decision making or results? The implications for businesses are profound.  If it is the qualit...

When things go wrong: Towards better decision making - quality of decision and the role of chance

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Business results are the outcome of the interaction between our decisions, our actions and chance. Even if we make no error, there is alway...

When things go wrong: Towards better decision making

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In business, we tend to judge people by the results of their actions.   Many performance management systems are oriented in this way, placin...
Tuesday 24 November 2009

When things go wrong: Some themes of a no-blame culture

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Some themes of a no-blame culture include: discussion of risk (and responsibilities for them) before problems arise, rather than afterward...

When things go wrong: No blame, as blame is counterproductive and damaging

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Blame is counterproductive and damaging for several reasons: it has a negative emotional impact on the person concerned, making them mor...

When things go wrong: No blame

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Errors arise when individuals make decisions, but their root causes are deeper than how 'competent' we are at the point when we mak...

When things go wrong: Human errors

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Preventing errors by good decision making is not easy. Our brains aren't computeres; they are poor at calculating probabilities, thinki...