Wednesday, 25 November 2009

When things go wrong: Key Ideas

We make mistakes because our brains are not suited to the processes of rational decision making.

If errors happen, we need to ensure that they have some positive impact; we need to learn from them.

Although blame is a natural reaction, it benefits the business to create a no-blame culture.

A no-blame culture implies that those who get bad results, but make decisions in the right way, should be rewarded.

The smart organization builds up its collective learning and decision-making ability to ensure a brighter future.

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