- discussion of risk (and responsibilities for them) before problems arise, rather than afterwards
- emphasising collective responsibility and shared business goals
- aiming for insights and understanding about decisions, arrived at through a process of co-operation and collaboration
- acceptance of a joint commitment for taking specific actions, with no-one putting their 'head on the block' (regardless of any individual responsibilities that are assigned)
- using tools (such as the decision tree) to generate and confirm a joint commitment to decisions
- taking risks in an informed way, with full knowledge of the potential consequences
- when problems arise from particualr decisions, remembering and re-stating the reasoning that went into those decisions
- aiming to draw collective learning rather than individual advantage from mistakes, problems and negative situations
- using passive language to defuse tensions and sidestep the assignation of blame (e.g. 'there is a problem' rather than 'so-and-so has made a mistake')
- understanding that creativity, innovation and new directions imply some freedom to make mistakes
- thinking of ways to reward people on the basis of how well they take decisions, not the results of those decisions.
Keep INVESTING Simple and Safe (KISS)***** Investment Philosophy, Strategy and various Valuation Methods***** Warren Buffett: Rule No. 1 - Never lose money. Rule No. 2 - Never forget Rule No. 1.
Tuesday, 24 November 2009
When things go wrong: Some themes of a no-blame culture
Some themes of a no-blame culture include:
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